UpperAppliance

Privacy Policy

Last updated: June 20, 2026

Upper Appliance Repair LLC ("we", "us", "our") operates an appliance repair service. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with, including information related to our text messaging (SMS) program.

1. Information We Collect

Contact details — your name, phone number, email address, and service address.
Service information — details about the appliance and repair you request, appointment times, and payment/invoice information.
Communications — messages, calls, and texts between you and us.

We collect this information when you book a service by phone, through our website form, or in person.

2. How We Use Your Information

To schedule, perform, and follow up on appliance repair services.
To send appointment confirmations, reminders, technician arrival/ETA updates, job status updates, and invoice or payment links.
To respond to your questions and provide customer support.
To process payments and keep service records.

3. Who We Share Information With

We share personal information only with service providers that help us operate our business (for example, scheduling, payment processing, and communications/SMS providers), and only as needed to provide the service. We do not sell your personal information.

SMS consent is not shared with third parties or affiliates. Mobile phone numbers and consent collected for text messaging are used solely by Upper Appliance Repair LLC to communicate with you and are never sold, rented, or shared with third parties or affiliates for marketing purposes.

4. Text Messaging (SMS)

By providing your phone number and opting in, you agree to receive service-related and informational text messages from Upper Appliance Repair LLC. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. See our SMS Terms & Conditions for details.

5. Data Retention & Security

We retain personal information for as long as needed to provide our services and meet legal obligations, and we use reasonable administrative and technical measures to protect it.

6. Your Choices

You may request access to, correction of, or deletion of your personal information, and you may opt out of text messages at any time by replying STOP. Contact us using the details below.

7. Contact Us

Upper Appliance Repair LLC
20939 Bright Lake Bend Ct, Richmond, TX 77407
Phone: (832) 888-0875
Email: upperappliance@gmail.com